Shipping/Returns

Shipping 

Free shipping for all orders over $15

For standard orders we use USPS as our default shipping service, but you can also choose from faster options if you're in a rush: 2nd Day Air and Next Day Air - available for orders placed Monday through Thursday before 2PM, Friday before 12PM Mountain Standard Time, holidays excluded.

Most standard orders are processed the day they are placed; orders placed on business holidays, on weekends, or after 2 p.m. Mountain Standard Time will be processed the following business day. All standard orders will be shipped within 2-5 business days.

Orders shipped 2nd Day and Next Day cannot be delivered to P.O. boxes.

PAYMENTS

We take all major credit cards and PayPal®. Pick the one with the best interest rate and start shopping!

SALES TAX

We're located in Utah, and businesses only have to charge sales tax for customers in the state that your business is located. If you are fortunate enough to live in beautiful Utah, you will unfortunately be charged the current sales tax on your orders.

INTERNATIONAL SHIPMENTS

The recipient is responsible for all duties, taxes and Custom fees. Please contact your local Customs office for an estimate of these fees. Custom fees (taxes, duties, brokerage fees, etc) may be charged upon delivery and required to obtain your order. These fees are NOT included in your shipping charges. We do not issue any refunds for custom fees, shipping or the cost of your order should you refuse to pay the customs fee.


RETURNS

UNCONDITIONAL LOVE ... OUR GUARANTEE

Chums has you covered! If, for any reason, you are not completely satisfied with your Chums purchase, send it on back within 60 days of receipt, and we will replace it or issue a full refund. That easy!

HOW TO

Pack up your product, your original invoice, and a note that includes the following: Whether you would like a return or an exchange, the product you are exchanging for, and your contact information, including a shipping address.

Ship using a trackable shipping service to:

ATTN: Returns
Chums 2424 South 2570
West Salt Lake City, UT 84119

We'll replace, or refund your purchase upon receipt of the returned merchandise. If replacing we will re-ship the items to you via ground service free of charge. If you would like expedited shipping our standard rates apply.

QUESTIONS?

Call or email our incredibly friendly and efficient customer service department at (800) 222-2486 or contact us via email: store@chums.com.